Premium Support
Our online web support engine is available to all customers. Technical Support Agreements (TSA) are available for customers looking for premium support. A TSA provides the most responsive support from GTV’s software experts and is offered as a turn-key solution for customers that require 24/7 access to support staff via email, IM, phone, and if necessary, on location visits.
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 Your problem will be answered with highest priority
24 hour/7 day a week Email, IM, Phone support
Free updates for minor releases and bug fixes
Web Support Engine included in all packages, regardless of TSA
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Support contracts are in some cases packaged as part of the residual licensing fees charged with certain products and in other cases offered as an add-on service for additional cost.
Please contact us and a sales support representative will take you through the process and assist with any questions you may have.
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